17 ways to influence, persuade and encourage people to take action

Your choice of words can have a huge effect on the behaviour of others. How would you feel if your conversations always got you what you want, you could communicate yourself out of challenging scenarios and people said yes to you more often? Whether you are communicating with your colleagues, customers, prospects or suppliers, getting the desired outcomes from your communications can be a challenge. Phil shares with you tried, tested and proven word choices that will improve your results from every human interaction.

In response to a poll by Supply Management in October 2006, 81% of the 100 buyers polled said they expected their role to increase, while 14% said it would remain static and 5% expected a reduction in workload. How wrong could those 19% be? Supply management at many companies is a complex function that is critical to business success, with responsibility for total costs, quality, delivery and innovation throughout a company’s entire supply chain. But how does the Procurement and Supply Function keep generating value year in year out? Lets discuss.